You have to select the option “Do you need help with something else?” On the corresponding help page and select “Yes”. (Image: TechnikNews/Screenshot)Īfter going back and forth on the help page, I finally found a form that you can use to contact Snapchat. I know that, but I no longer have access! So now somehow further.įinally found: The contact form for a hacked Snapchat account. 'If you believe that your account has been hacked, please change your password as soon as possible and check the Snapchat settings to ensure that the email address and mobile phone number associated with your account are correct.'it says here. Again, you can find information here that is completely irrelevant to me in this case. Here again “A securityproReport problem' selected, then go to 'My Snapchat Account' and then click 'My account was hacked'. Finally: I find the right menu itemĪlright – I choose below now that I continue Prohave problems and need more help. So I don't have a chance to reset my account myself. In my case: yes, I have - my email address, phone number and password have been changed.

There you can find some information about it to see if you have actually been hacked. Furthermore there is now one point with 'My account was hacked'. In my case I called them Snapchat help page on, clicked on 'My Account and Security' and then on 'Account Security'. It is positive that Snapchat offers corresponding help pages. 6 Even if mistakes happen - that shouldn't happenįirst of all: help page absolutely not helpful.3 An email to reset the Snapchat password arrives - with the wrong salutation.2 E-mail is here: joy - at least for now.1.1 Finally: I find the right menu item.1 First of all: help page absolutely not helpful.

Snapchat support ticket id